Frequently Asked Questions
Everything you need to know about shopping with Vince Camuto.
What is your return policy?
We offer a 30-day return window for unworn, unwashed merchandise in its original packaging. Please note that items marked as Final Sale cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days. We also offer expedited and overnight shipping options for an additional fee if you need your items sooner.
Do you offer international shipping?
Currently, we ship to the United States, including Alaska, Hawaii, and U.S. territories. We are working on expanding our shipping capabilities to international destinations in the near future.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Are your shoes true to size?
Most of our footwear is designed to be true to size. However, we recommend checking the specific size guide located on each product page for detailed measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment methods such as PayPal, Apple Pay, and Klarna for installments.